Last updated: May 27, 2026
- May 27, 2026
Staff Broadcast messaging
Added the ability to message facility staff in bulk through broadcast campaigns, with a new staff management view to organize recipients and track who has been contacted.
- May 26, 2026
SMS delivery failure reporting
Improved the delivery report so facility staff can quickly see which messages to families did not go through — including contacts who had unsubscribed — and follow up.
- May 19, 2026
More reliable family replies
Fixed reply handling so that when a family member texts back, their response is matched to the correct conversation and reaches the right place every time.
- May 15, 2026
Smoother consent signing for families
Enhanced the family consent e-signature experience: resolved a signing error and extended the one-time passcode (OTP) window, giving families more time to verify and sign.