- October 23, 2026
Clear confirmation after sending an announcement
When an announcement couldn't reach a few family members, staff saw a red error message and some thought the whole announcement had failed, so they sent it again. Now, after sending, staff see a confirmation screen with a green checkmark showing the announcement was sent. If a few people couldn't be reached, a separate note lists those residents so their contact details can be checked, without resending to everyone.
- October 23, 2026
Search results now lead to the real Family Link site
Searching for Family Link could bring up our internal test site instead of the real one, and some staff tried to log in there by mistake. The test site is now hidden from search engines, so searches lead to familylinkmessaging.com. Anyone who still reaches the test site's login page sees a notice pointing them to the real site.
- October 21, 2026
Every attachment now shows in the conversation
When staff sent several attachments in one message, only one of them appeared in the conversation afterward, and its delivery status could be missing. Each attachment is now recorded on its own, so staff can see every file that was sent and whether each one was delivered.
- October 21, 2026
Clearer rules for message attachments
Attachments in Family Messaging are now limited to the file types that can be delivered by text: JPG, PNG, and PDF, up to 2MB. Word, Excel, GIF, and CSV files were previously allowed but could not reliably reach the family's phone. Hovering over the paperclip now shows which files can be sent, choosing an unsupported file explains why it can't be sent, and a message that fails for this reason now says so in plain language instead of showing an error code.
- October 20, 2026
No automated texts for outpatients
Family Link no longer sends automated texts to families of residents that PointClickCare marks as outpatients. This covers admission messages and the facility's custom admission message, PointClickCare event notifications such as weight, medication, and room change updates, appointment reminders and updates, and review requests. Texts that staff send by hand from Family Messaging are not affected.
- October 20, 2026
Clearer room change message with the right phone number
The text families receive when their loved one changes rooms has been reworded to invite them to check in at the reception desk for the new room number, and to call the facility with any questions. The number shown is now the one set for the resident's new room, neighborhood, or floor in Facility Settings, falling back to the main facility number.
- October 20, 2026
Owners can use Super Admin tools
Owner accounts can now use every tool that was previously limited to Super Admins, including the PCC Developer Tool, cross-facility weight alert actions, SMS failure reports, and announcement settings.
- October 20, 2026
Simpler facility dashboard
Removed the Messages card from the Core Workflows section of the facility dashboard to reduce confusion and make it easier for staff to find what they need. The Messages button at the top of the dashboard and all other dashboard options are unchanged.
- October 16, 2026
Weight alerts appear right away, even during quiet hours
Fixed an issue where weight alerts for facilities using weight change rules were held back during the facility's quiet hours and all appeared together once quiet hours ended. Weight alerts now show up in the Weight Alerts Queue as soon as the weight is entered in PointClickCare. Quiet hours still apply to text messages sent to families.
- October 15, 2026
Direct phone numbers for families
Facilities can now choose which phone number families are given to call, based on where their loved one lives. In Facility Settings, under Family Phone Numbers, staff can set a number for specific rooms, for a neighborhood, or for a floor. Families are given the most specific number that applies, and your main facility number is used when none is set. This applies to the phone number shown in text messages such as admission notices, appointment reminders, weight and medication updates, and consent requests, so families can reach the right nurse or station faster.
- October 15, 2026
Vaccine and medication refusals saved to the medical record
When a resident or family member declines every vaccine on a vaccine consent form, Family Link now automatically saves the signed refusal form and a progress note to the resident's chart in PointClickCare — no staff action needed. The form and note state which vaccines were declined, the education statement the signer acknowledged, who signed, and when. If PointClickCare can't be reached, the refusal is marked "PCC save failed" on the Vaccine Consents page and staff can retry with one click. Refused medication and physical restraint consents now also save the signed refusal form to PointClickCare, not just a progress note.
- October 15, 2026
Ask again after a vaccine is declined
When a family declines one or more vaccines, staff can now open that request on the Vaccine Consents page and choose "Send New Request" to ask again in one click. The new request goes to the same resident with the same form, and asks only about the vaccines that were declined. The original response is kept on file exactly as it was signed and is never changed or reopened. The new request notes which declined request it follows, and the declined request shows when a new one was sent. Also fixed a rare issue where submitting the same consent form twice at the same moment could record it twice.
- October 15, 2026
Stronger identity checks for consent signatures
Families and physicians signing a medication, restraint, or vaccine consent from a text link must now enter the verification code we text them before the consent form is shown, and the code is checked before anything can be signed. Each code allows five tries; after that, a new code must be requested, and only a limited number of codes can be sent per hour. Verification codes are no longer visible to facility staff anywhere in Family Link. After verifying, a signer has 30 minutes to finish; if that time runs out, they are simply asked to verify again with a new code.
- October 15, 2026
Send a new consent request after a refusal
When a family member or doctor declines a psychotropic or restraint consent, or a request was voided, staff can now click "Send new request" to ask again. The form opens already filled in with the details from the earlier request, so you only need to review and adjust before sending. The family gets a fresh link, the earlier request stays on file exactly as it was, and both are shown as linked ("Follows a request from…" and "New request sent…").
- October 15, 2026
Signed consents are locked
Once a family member or doctor signs or declines a psychotropic or restraint consent, that consent can no longer be edited or removed — it stays exactly as it was signed. Staff can still turn renewal reminders on or off. A consent request that hasn't been answered yet can now be voided (with an optional reason) instead of deleted: it disappears from your lists, the family's signing link stops working, and the request stays on file along with who voided it and when.
- October 14, 2026
Build a vaccine consent form from your existing PDF
When adding a vaccine consent form, you can now choose "Import from a PDF" and upload the paper form your facility already uses. We read the form and turn it into a digital draft with the same vaccines, consent wording, and nurse fields, which opens for you to review and adjust. Nothing is saved until you check it and click Save.
- October 12, 2026
No review requests after a hospital transfer
Fixed an issue where a family could receive a request to review the facility after their loved one was transferred to a hospital, if the facility had recorded the transfer as a regular discharge in PointClickCare. Review requests are now sent only after a completed discharge to a non-hospital destination, and are held back whenever the destination is a hospital or emergency room, or can't be confirmed.
- October 1, 2026
Weight Alerts Queue loads instantly
Fixed an issue where the Weight Alerts Queue could fail to load, or appear empty, for facilities with a large number of pending alerts. The queue now shows right away, one page at a time with a total pending count. A new Status column briefly shows "Checking PCC…" on each alert while we confirm whether its weight reading was struck out in PCC. Alerts whose reading was struck out are now marked "Struck Out in PCC" and automatically leave the pending queue, so staff no longer need to dismiss them by hand.
- September 30, 2026
Faster weight alert lists and reliable bulk delete
The weight change alerts dashboard now loads one page at a time, with working page and rows-per-page controls, so facilities with hundreds of alerts load quickly and show every alert. Deleting many weight alerts at once now completes reliably instead of failing with an error.
- September 29, 2026
Get notified when a consent is signed
When requesting a psychotropic medication or physical restraint consent, staff can now enter their own email and/or phone number to get an alert the moment that specific consent is signed or refused, instead of having to check back.
- September 29, 2026
Doctor progress notes now reflect edited weight-change messages
The chart note logged when a doctor is notified of a resident's weight change now includes any edits or additions staff made to the message before sending, matching the behavior already in place for the family-facing message.
- September 29, 2026
Discharged residents no longer appear in Primary Contact Issues
Fixed an issue where a message correctly held back because a resident had been discharged still showed up in the Primary Contact Issues tab, making it look like a real phone number problem. Those cases no longer appear in the list.
- September 25, 2026
Fewer duplicate appointment texts, and quiet hours honored
Fixed an issue where families could receive the same appointment notification many times in a row. Appointment texts (new, rescheduled, or canceled) now also wait until a facility's quiet hours have ended before sending, instead of going out at any hour of the night.
- September 23, 2026
Longer custom admission messages
The custom text message sent to a family's primary contact on admission can now be up to 1,600 characters, up from 480, so facilities have more room to introduce a staff member or share additional details.
- September 21, 2026
Select and remove multiple staff contacts at once
The Staff Directory now has a checkbox on each row and a "select all" option, so you can remove several staff contacts in one action instead of deleting them one at a time.
- September 21, 2026
Clearer message when your session has expired
If your session expires while you're using the app, actions like uploading a staff list now show a clear "please sign in again" message and take you back to the sign-in page, instead of a confusing technical error.
- September 7, 2026
Multiple contacts for family reply notifications
Facilities can now add more than one email address and phone number to be notified when a family member replies, instead of just one of each. Every configured contact receives the notification, and existing single-contact setups keep working without any changes needed.
- September 2, 2026
Custom brand color for the review page
Facilities can now set a custom accent color for the review page families see after discharge, in addition to their logo, so it matches their own branding instead of the default blue.
- September 2, 2026
Cleaner review page for families
Fixed an issue where the family review page briefly showed the main site's navigation bar, and removed a flash of default Family Link branding before a facility's own logo and colors finished loading.
- September 1, 2026
More detail in doctor weight notifications
Messages and chart notes sent to a resident's doctor about a significant weight change now include their weight history over the past 1, 3, and 6 months, giving doctors more context at a glance instead of just the two most recent readings.
- September 1, 2026
Custom branding and review threshold for Google reviews
Facilities can now add their own logo to the review page families see after discharge, and choose whether a 4-star-or-higher rating or only a perfect 5-star rating sends the family straight to their Google review page.
- August 25, 2026
More reliable calendar appointment checks for busy facilities
Fixed an issue where, for facilities with many residents, hitting a temporary limit on calendar lookups could delay appointment checks for some residents by several hours. The check now resumes exactly where it left off on the next pass instead of starting over, so every resident gets checked without the delay.
- August 24, 2026
Custom welcome message on admission
Facilities can now set up an additional text message that's automatically sent to a family's primary contact when their loved one is admitted, on top of the standard admission notification — for example, introducing a staff member families can reach out to directly.
- August 24, 2026
One-click Google reviews for 5-star feedback
Families who leave a 5-star review are now taken straight to the facility's Google review page as soon as they tap the 5th star, instead of receiving a separate text asking them to leave the review afterward.
- August 19, 2026
Staff Groups for faster messaging
Facility admins can now create named groups of staff members, like “Night Nurses,” from the Staff page. When sending a staff message, selecting a group automatically selects all of its members, so teams no longer need to pick the same people one by one every time.
- August 18, 2026
Fixed chart notes not saving for doctor and consent notifications
Fixed an issue where the automatic chart note confirming a doctor was notified of a weight change, or that a medication/restraint consent was signed, was silently rejected by PointClickCare and never saved. These notes now save correctly.
- August 18, 2026
Discharged residents no longer checked for calendar appointments
The calendar appointment check now only looks at residents who are currently admitted, so discharged residents no longer generate appointment reminder texts to their families.
- August 14, 2026
Faster calendar appointment notifications
Facilities are now checked for new or changed calendar appointments more frequently, so families receive appointment texts and reminders sooner after they're created or changed, rather than waiting up to a full day.
- August 14, 2026
Granular CC recipient message categories
The categories a CC recipient can subscribe to are now more specific: Medication Updates, Immunizations, Weight Alerts, Room Transfers, Discharge Notifications, Psychotropic Consents, and Physical Restraint Consents can each be opted in or out of independently. This replaces the single 'Care & Medical Updates' option. CC recipients also no longer receive the 'Please reply Yes to confirm' prompt — their copies are clean, informational messages only.
- August 14, 2026
Easier editing for CC recipient message preferences
The CC recipients table now shows a pencil icon next to each recipient so staff can clearly see that clicking opens the edit panel — no need to know that the row itself is clickable.
- August 14, 2026
Weekly phone number issue email no longer includes discharged residents
The weekly email flagging residents with an invalid or unreachable primary contact phone number now double-checks each resident's admission status before including them, so residents who have since been discharged no longer show up in the email.
- August 14, 2026
Clearer fallback option for consent form signatures
Updated the "type your name instead" option on medication and restraint consent forms to say "Signature not working? Type your name instead," and gave it and the "Clear Signature" option a clearer button look so they're easier to notice.
- August 14, 2026
Staff can now preview the exact text message sent to the doctor
The Notify Doctor screen now shows staff the exact text message that will be sent to the doctor's phone, alongside the message the doctor sees after opening the secure link, so staff know exactly what's going out.
- August 14, 2026
Automatic chart note when a doctor is notified of a weight change
When staff notify a doctor about a resident's weight change, Family Link now automatically adds a note to the resident's chart confirming which doctor was notified and when.
- August 14, 2026
Exact alert times shown in the Weight Alerts Queue
The Weight Alerts Queue now shows the exact date and time a weight alert was triggered, instead of a relative time like "9 days ago."
- August 12, 2026
More reliable signing on medication and restraint consent forms
Rebuilt the signature box on family/doctor consent forms so it no longer depends on loading anything over the network — it now works consistently across browsers, in-app browsers (like the one inside text message apps), and with content blockers enabled. If a signer's device still can't display the drawing pad, they can now type their first and last name instead to complete the consent.
- August 12, 2026
Clearer doctor and family notifications on weight alerts
Redesigned the Weight Alerts Queue so staff check off "Notify Family" and/or "Notify Doctor" before sending, instead of two separate buttons — the send button stays disabled until at least one is selected, and a doctor who's already been notified now shows a clear confirmation instead of a plain button. A "Recently Sent" summary also confirms exactly what went out after you send.
- August 12, 2026
Reusable message templates for staff messaging
Facility admins can now create and save reusable message templates for staff broadcast messages, the same way templates already work for Announcements. Any staff member can pick a saved template when composing a message to the team.
- August 5, 2026
Weight Alerts Queue flags readings struck out in PCC
The Weight Alerts Queue now checks whether the weight reading behind a pending alert has since been struck out (voided or corrected) in PCC. Flagged alerts are clearly marked and can no longer be approved or sent to a doctor, so corrected data never results in a false notification to a family.
- August 5, 2026
More consistent phone number selection for family contacts
Fixed an inconsistency where the periodic resident sync could save a family contact's home phone number instead of their cell phone, even when a cell number was on file. Contact phone numbers are now selected the same way everywhere, so messages consistently reach the right number.
- August 5, 2026
Retried text messages now go to the right family contact
Fixed an issue where manually retrying a failed text message could send it to the resident's own phone number instead of their emergency contact. Retries now correctly go to the same family contact the original message was meant for.
- August 5, 2026
Fixed Blocked Users page getting stuck loading
Fixed an issue on the facility Blocked Users page where the list would get stuck showing "Loading..." and never finish if there was at least one blocked user.
- August 3, 2026
Weight alerts no longer skipped for unsubscribed family contacts
Fixed an issue where a resident's weight change wouldn't appear in the Weight Alerts Queue at all if their family contact had texted STOP to opt out of messages. Staff will now always see the alert for review, even though the automatic text to that family member is still correctly held back.
- August 3, 2026
Notify a doctor directly from a weight alert
Added a "Notify Doctor" option to the Weight Alerts Queue so staff can text a doctor a secure link with the weight change details. Doctors' names and phone numbers can be saved for the facility so they're easy to reuse next time.
- August 3, 2026
Clearer new-appointment text messages
Rewrote the text and secure-link message sent when a new calendar event is scheduled so the appointment type always reads correctly, no matter what wording the facility uses for it (for example, "Entertainment" or "Doctor's Appointment").
- August 3, 2026
Fixed duplicate doctor name in medication texts
Fixed an issue where the prescribing doctor's name could appear twice in the text notifying a family of a new medication order.
- July 31, 2026
Copied recipients now know a reply isn't needed
A copied recipient (CC) who receives a text now sees a short note explaining that it's a copy of a message already sent to the resident's primary contact, and that no response is expected from them.
- July 30, 2026
Facility column on the Team page
The invites table on the Team page now shows which facility each invite was sent for, making it easier to tell invites apart at a glance.
- July 24, 2026
Audit log detail view
Clicking any row in the audit log table now opens a detail modal showing the full, untruncated information for that entry — including complete details text, entity IDs, metadata, and IP addresses.
- July 24, 2026
Fixed manual messages not reaching copied recipients
Fixed an issue where a copied recipient (CC) who is enabled to receive manual staff messages wouldn't actually get a copy of the message when it was sent as a reply within an already-open conversation with the family contact.
- July 24, 2026
Team page improvements
The Team page now has a back button, shows when each invite was sent (newest invites first), and lets super admins and owners pick which organization a new invite belongs to right from the invite form — separate from the organization filter used to browse the invite list. We also fixed an issue that could prevent some invited teammates from finishing their account setup.
- July 22, 2026
More reliable message history in Family Messaging
Fixed an issue where previously sent messages in a family conversation would sometimes fail to load in the Family Messaging tab and the thread would appear empty. If a conversation still fails to load, the page now shows a clear retry option instead of showing nothing.
- July 22, 2026
Prescribing doctor's name added to new medication texts
When PointClickCare reports a new medication order, the text notifying the family now includes the prescribing doctor's name when it's available.
- July 22, 2026
Physical restraint consent fixes
Fixed several issues with physical restraint consent requests: the online consent and signature pages now correctly say "physical restraint" instead of "medication," the family signature screen shows the correct restraint consent language, and the saved-doctor phone number no longer overflows its box when requesting a doctor's signature.
- July 22, 2026
Audit log for account activity
Added an audit log so admins can review who created, changed, or removed what and when across the account. Super admins and owners can browse activity across every organization; facility admins can browse activity within their own organization. Both can filter by facility, date range, action, team member, and feature area.
- July 21, 2026
Text-message account invites for new team members
Org and facility admins can now invite a new teammate by text: the recipient taps a link, sets a password, and their account is automatically set up for the right facility. Admins can also resend or cancel an invite before it's used.
- July 21, 2026
Choose how you receive your two-factor code
Two-factor authentication is now available to every account, and you can choose to get your login code from an authenticator app or by text message. Manage this anytime from Settings.
- July 21, 2026
Facility admins can now see all facilities in their organization
Facility admin accounts now show messages and notifications across every facility in their organization, instead of a single facility — matching how those accounts are set up.
- July 14, 2026
Physical restraint and device consent requests
Facility staff can now request consent for physical restraints and devices (such as bed rails, lap buddies, and chair alarms) in addition to psychotherapeutic medications. Families and physicians can review restraint-specific disclosures, alternatives attempted, and clinical details, and sign securely online.
- July 9, 2026
Consent renewal reminders and updated consent PDF
Facility staff can now set a custom reminder date to revisit and renew a medication consent. Consent PDFs now include the FDA Black Box Warning when applicable, and families no longer receive an extra "reply YES to confirm" text after a consent request is sent.
- July 3, 2026
Custom (manual) Messages
Launched Custom Messages, letting facility staff text a resident's family contact directly, with a searchable, auto-loading inbox and the ability to send and receive file attachments like photos and documents. Includes reliable read-status tracking and correct handling of Word documents and other non-image attachments.
- July 2, 2026
Doctor co-signer for medication consents, California consent form
Medication consents can now include an optional doctor co-signer, who signs independently via their own secure link. California facilities now use a California-specific consent form with the state's required prescription and risk disclosures.
- July 1, 2026
Weight change alerts
Added configurable weight-change alert rules with a review queue where facility staff can approve or dismiss flagged weight changes, plus a new setting to control who receives weekly SMS-failure summary emails.
- June 24, 2026
Review requests no longer sent after a resident's death or hospital transfer
Fixed an issue where a post-discharge review request text could be sent to a family after a resident passed away or was transferred to a hospital. These sensitive situations are now always excluded from review requests.
- June 22, 2026
More reliable delivery to the right family contact
Messages to families now reliably reach the correct designated emergency contact first, and temporary delivery errors are automatically retried instead of failing outright.
- June 21, 2026
Appointment reminders and verification code fixes
Simplified appointment reminder and update texts to families, reduced appointment reminders to a single day-of message, and fixed an issue that could send a family's verification (OTP) code to the wrong conversation.
- June 21, 2026
Fixed duplicate appointment cancellation texts
Fixed a bug where cancelling a recurring appointment could send a family dozens of duplicate cancellation texts in quick succession. Families now receive at most one cancellation message per appointment.
- June 16, 2026
Stronger protection against repeated sign-in attempts
Added rate limiting and temporary account lockout after repeated failed sign-in attempts, helping protect staff accounts from unauthorized access attempts.
- June 11, 2026
Fixed a consent-signing error for large signatures
Resolved an issue where some family signatures were too large to save, causing the consent signing step to fail. Signatures are now compressed automatically so signing always goes through.
- June 11, 2026
Privacy policy acknowledgement at sign-in
Staff must now confirm they agree to Family Link's Privacy Policy and Terms & Conditions before signing in, whether using email/password or PointClickCare login.
- May 29, 2026
Medication Consent renamed, new categories added
Renamed "Psychotropic Consent" to "Medication Consent" throughout the facility dashboard, consent forms, and PDFs, and added Narcotic and High Risk Medication as new consent categories.
- May 27, 2026
Staff Broadcast messaging
Added the ability to message facility staff in bulk through broadcast campaigns, with a new staff management view to organize recipients and track who has been contacted.
- May 26, 2026
SMS delivery failure reporting
Improved the delivery report so facility staff can quickly see which messages to families did not go through — including contacts who had unsubscribed — and follow up.
- May 19, 2026
More reliable family replies
Fixed reply handling so that when a family member texts back, their response is matched to the correct conversation and reaches the right place every time.
- May 15, 2026
Smoother consent signing for families
Enhanced the family consent e-signature experience: resolved a signing error and extended the one-time passcode (OTP) window, giving families more time to verify and sign.
