- July 24, 2026
Fixed manual messages not reaching copied recipients
Fixed an issue where a copied recipient (CC) who is enabled to receive manual staff messages wouldn't actually get a copy of the message when it was sent as a reply within an already-open conversation with the family contact.
- July 24, 2026
Team page improvements
The Team page now has a back button, shows when each invite was sent (newest invites first), and lets super admins and owners pick which organization a new invite belongs to right from the invite form — separate from the organization filter used to browse the invite list. We also fixed an issue that could prevent some invited teammates from finishing their account setup.
- July 22, 2026
More reliable message history in Family Messaging
Fixed an issue where previously sent messages in a family conversation would sometimes fail to load in the Family Messaging tab and the thread would appear empty. If a conversation still fails to load, the page now shows a clear retry option instead of showing nothing.
- July 22, 2026
Prescribing doctor's name added to new medication texts
When PointClickCare reports a new medication order, the text notifying the family now includes the prescribing doctor's name when it's available.
- July 22, 2026
Physical restraint consent fixes
Fixed several issues with physical restraint consent requests: the online consent and signature pages now correctly say "physical restraint" instead of "medication," the family signature screen shows the correct restraint consent language, and the saved-doctor phone number no longer overflows its box when requesting a doctor's signature.
- July 22, 2026
Audit log for account activity
Added an audit log so admins can review who created, changed, or removed what and when across the account. Super admins and owners can browse activity across every organization; facility admins can browse activity within their own organization. Both can filter by facility, date range, action, team member, and feature area.
- July 21, 2026
Text-message account invites for new team members
Org and facility admins can now invite a new teammate by text: the recipient taps a link, sets a password, and their account is automatically set up for the right facility. Admins can also resend or cancel an invite before it's used.
- July 21, 2026
Choose how you receive your two-factor code
Two-factor authentication is now available to every account, and you can choose to get your login code from an authenticator app or by text message. Manage this anytime from Settings.
- July 21, 2026
Facility admins can now see all facilities in their organization
Facility admin accounts now show messages and notifications across every facility in their organization, instead of a single facility — matching how those accounts are set up.
- July 14, 2026
Physical restraint and device consent requests
Facility staff can now request consent for physical restraints and devices (such as bed rails, lap buddies, and chair alarms) in addition to psychotherapeutic medications. Families and physicians can review restraint-specific disclosures, alternatives attempted, and clinical details, and sign securely online.
- July 9, 2026
Consent renewal reminders and updated consent PDF
Facility staff can now set a custom reminder date to revisit and renew a medication consent. Consent PDFs now include the FDA Black Box Warning when applicable, and families no longer receive an extra "reply YES to confirm" text after a consent request is sent.
- July 3, 2026
Custom (manual) Messages
Launched Custom Messages, letting facility staff text a resident's family contact directly, with a searchable, auto-loading inbox and the ability to send and receive file attachments like photos and documents. Includes reliable read-status tracking and correct handling of Word documents and other non-image attachments.
- July 2, 2026
Doctor co-signer for medication consents, California consent form
Medication consents can now include an optional doctor co-signer, who signs independently via their own secure link. California facilities now use a California-specific consent form with the state's required prescription and risk disclosures.
- July 1, 2026
Weight change alerts
Added configurable weight-change alert rules with a review queue where facility staff can approve or dismiss flagged weight changes, plus a new setting to control who receives weekly SMS-failure summary emails.
- June 24, 2026
Review requests no longer sent after a resident's death or hospital transfer
Fixed an issue where a post-discharge review request text could be sent to a family after a resident passed away or was transferred to a hospital. These sensitive situations are now always excluded from review requests.
- June 22, 2026
More reliable delivery to the right family contact
Messages to families now reliably reach the correct designated emergency contact first, and temporary delivery errors are automatically retried instead of failing outright.
- June 21, 2026
Appointment reminders and verification code fixes
Simplified appointment reminder and update texts to families, reduced appointment reminders to a single day-of message, and fixed an issue that could send a family's verification (OTP) code to the wrong conversation.
- June 21, 2026
Fixed duplicate appointment cancellation texts
Fixed a bug where cancelling a recurring appointment could send a family dozens of duplicate cancellation texts in quick succession. Families now receive at most one cancellation message per appointment.
- June 16, 2026
Stronger protection against repeated sign-in attempts
Added rate limiting and temporary account lockout after repeated failed sign-in attempts, helping protect staff accounts from unauthorized access attempts.
- June 11, 2026
Fixed a consent-signing error for large signatures
Resolved an issue where some family signatures were too large to save, causing the consent signing step to fail. Signatures are now compressed automatically so signing always goes through.
- June 11, 2026
Privacy policy acknowledgement at sign-in
Staff must now confirm they agree to Family Link's Privacy Policy and Terms & Conditions before signing in, whether using email/password or PointClickCare login.
- May 29, 2026
Medication Consent renamed, new categories added
Renamed "Psychotropic Consent" to "Medication Consent" throughout the facility dashboard, consent forms, and PDFs, and added Narcotic and High Risk Medication as new consent categories.
- May 27, 2026
Staff Broadcast messaging
Added the ability to message facility staff in bulk through broadcast campaigns, with a new staff management view to organize recipients and track who has been contacted.
- May 26, 2026
SMS delivery failure reporting
Improved the delivery report so facility staff can quickly see which messages to families did not go through — including contacts who had unsubscribed — and follow up.
- May 19, 2026
More reliable family replies
Fixed reply handling so that when a family member texts back, their response is matched to the correct conversation and reaches the right place every time.
- May 15, 2026
Smoother consent signing for families
Enhanced the family consent e-signature experience: resolved a signing error and extended the one-time passcode (OTP) window, giving families more time to verify and sign.
