Family Link automatically texts families when care events happen and documents every message as a progress note in PointClickCare. Save your nursing team 30+ phone calls every day. Guaranteed.
Family Link connects directly to PointClickCare and sends real-time text updates to families the moment care events happen — no extra work from your staff.
Nurses in SNFs spend an average of 6 hours per week fielding routine family calls. Family Link sends automated text updates for care events so your team can stay focused on residents, not on the phone.
44% of negative Google reviews about skilled nursing facilities directly mention poor communication. Family Link keeps families informed in real time, building trust before problems start.
Every text message Family Link sends automatically creates a progress note inside the resident's chart in PointClickCare. Your communication is always documented — without any extra steps.
Built specifically for skilled nursing facilities running PointClickCare. Every feature is designed to save nursing time, keep families informed, and keep your documentation airtight.
Family Link automatically texts families for new admissions, discharges, lab results, new medications, discontinued medications, new immunizations, weight changes, and room number changes. Every message also creates a progress note in PCC.
Nurses can send secure manual text messages to families directly through Family Link — no personal cell phones needed. Every manual message is also logged as a progress note in PCC.
Send a single text to every primary contact in your facility at once. Use the announcement feature for emergencies, outbreaks, facility events, weather closures — anything that needs to reach every family fast.
Send text messages requesting Google reviews from families and view all incoming reviews directly inside Family Link. Build your facility's online reputation without leaving the platform.
Automatically send text reminders to family members about their loved one's upcoming appointments. No more missed visits or last-minute scrambles.
Request written psychotropic consent from families via text message and manage every consent request in one place. When a family member signs, the completed PDF is automatically uploaded to the resident's chart in PCC — saving nurses hours of paperwork.
Getting your facility up and running with Family Link takes practically no effort from your team.
Family Link integrates directly with your PointClickCare system. No manual data entry, no duplicate work. Your resident data flows in automatically.
Select which care events trigger automatic text messages — admissions, discharges, lab results, medications, immunizations, weight changes, room changes, and more.
When a care event fires, Family Link instantly texts the family and writes a progress note to the resident's chart in PCC. Your staff doesn't lift a finger.
See how skilled nursing facilities are transforming their family communication and saving hundreds of hours.
"I no longer have to reject or delay family updates. Thanks to Family Link, communicating with families in our skilled nursing facility has become incredibly easy and fully automated!"
Gertrude Mligo
Facility Administrator
"The amount of time our nurses have regained is staggering. We used to spend hours every week making routine calls. With Family Link, that time goes directly back into patient care where it belongs."
Dr. Sarah Jenkins
Director of Nursing
"Family satisfaction scores have hit an all-time high since we implemented this platform. Families feel more connected and informed, and our facility's reputation has never been stronger."
Michael Chen
Facility Administrator
Join the skilled nursing facilities using Family Link to automate family communication, document every message in PCC, and give your nursing team their time back.
